Returns & Exchanges

At DIRTEA, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn and tagged items. If your fit isn't perfect, we've streamlined our process to ensure your exchange or refund is handled with care.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the original items in their protective packaging, ensuring all designer tags remain attached and the garment is in its original condition.

• 3.
  Label and Ship

  Download and print the prepaid shipping label from our portal, affix it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.